Grand Eagle Casino Review

Reviewed on August 23, 2020 I've been playing Grand Eagle for a couple months now (I play slots only), and I have mixed feelings about it.

I'm not sure if all locations (of players) have the same experience, so I'd like to note the I'm in the U.S.

Pros:
▪︎games have a decent return
▪︎Customer service has been excellent thus far, and I've had MANY interactions with them via phone, live chat, and email. I've never been unable to reach support at any time of day or night (phone and chat), and they've worked with me on a lot of questions I have and clarification on bonuses, t&c, etc.
▪︎ It apparently doesn't take much to become a VIP (VIP Executive Program, Hein), and they've assisted in verification issues I had been having, as well as daily emails with good promotions and the occasional individualized no deposit bonus too.
▪︎Loyalty points add up quickly, it's easy to move up in levels, and there are many different loyalty rewards offered (free spins, golf clubs, a saxophone lol)
▪︎Can immediately deposit - you don't have to wait for a lengthy authorization and validation process to be completed before you can deposit.
▪︎Much less convoluted verification process compared to many other casinos
▪︎ You can transfer cashable funds (no pending bonus) between Grand Eagle and their sister casino's (all owned by Genesys/Grand Prive Casinos) - Mandarin, Lucky Creek, Treasure Mile, and a few others, which is convenient. Unfortunate, loyalty points don't transfer.

Cons:
▪︎ There's no way to download the transaction statements, so if you want or need to audit your information (e.g., to determine if bonuses were played back to back and thus barred from withdrawal, to dispute any issues w the casino, etc.), you will be doing a lot of screenshots.
▪︎ Player's are unable to request that chat transcripts be emailed to them post-chat, and are difficult to screen print. Be prepared for even more screenshots.
▪︎ I have had significant issues with my verification process - it took weeks of sending emails where they claimed the attachments were always missing - and email is the only way to submit proofs, despite what their website says. However, customer support was phenomenal, and spent HOURS working on it with me (in chat, calls, and emails). They even brought in the VIP Program to assist.

My advice:

Make sure you thorough read and understand the T&C prior to doing ANYTHING. I know most people ignore them, but it's absolutely necessary here (as with every casino). There are definitely a few clauses that contradict themselves, but they're easily answered in chat.

Send in your verification information immediately upon signing up if you plan on ever withdrawing.

Make sure you understand what is considered a bonus and what isn't - they can be a little different than other casinos (for example, loyalty redemptions are counted as a free bonus instead of a deposit bonus).

I'm currently waiting on my first 2 withdrawals to be processed. I know know if it's always done for every withdrawal, but the finance department has to do a manual audit - they apparently don't have automatic auditing/accounting to track bonus v deposit funds - and approve my verification information before payout.

If my verification is finalized and I receive my withdrawals, I'll come back to change my review to ⭐⭐⭐⭐⭐