Grand Eagle Casino Review

Players from United States accepted
5 .92 #Frank
  • FRank Score (5.92)
  • Facts Score (5.92)
  • Reviews Score (0.00)
Ranking 313th / 694
Facts Influence 100.00%
Feedbacks Influence 0.00%
Player Reviews 1
Reviews Score
Positive
0%
Neutral
100%
Negative
0%

Current Bonuses 22

Casino Details

Established

2009

Owner/Group

Genesys Technology Group

Software

Jurisdiction/Licence

Casino Type

Official Website

Restricted Countries

Languages

Banking Options

Currencies

Support

Live Support

Yes

E-Mail

Intl. Phone

888 655 4505 (US)

Grand Eagle Casino Review

Grand Eagle Casino is a new casino room in this industry having been established in 2009. The casino room is open to US players and its software powered by Saucify. It is operated by Genesys group and licensed Netherlands Antilles. It offers a wide variety of casino games and a welcome bonus of up to $400. Its software is available as download version and delivers superb graphics. Grand Eagle Casino is well known for its fast payouts and excellent deposit and withdrawal options. The only setback is that they do not offer a wide range of slot games and Flash (instant play online) version is not available.

Bonuses and Promotions

Grand Eagle Casino offers a sign-up bonus of 100% deposit match up to $400. In addition, players can receive a max of $15 no-deposit bonus of free spins that can only be used to try out any of their slot games. In addition, they offer 24 free spins on selected slot games.

Software

Grand Eagle Casino’s software is powered by Saucify delivering brand new cutting edge games, strict security standards and realistic games. The software is available as download version only. Other functions delivered by the software include unique Games medals feature, auto play feature, colorful animations, and many more.

Game Variety

Grand Eagle Casino offers more than 50 casino games with realistic experience. Player can opt for single- or multi-hand varieties of video poker and many more. Other games offered include reel series slots, classic slots, Progressive Jackpots, Scratch cards, Keno, Roulette, blackjack and many more.

Banking Options

Deposits done via Visa, MasterCard, Click2Pay, Click and Buy, myCitadel, Ukash, Paysafe Card, UseMyBank, and Fast Bank Transfer

Withdrawals done via Check (Cheque) and Direct Bank Transfer

The currencies accepted are US Dollars, Euros, UK Pounds, Danish Krone, Swedish Kronor, and Norwegian Kronor. The betting limits range from 1¢-$25 for slots, video poker, and scratch cards, $1-$100 for roulette, $1-$1000 per hand for blackjack, baccarat and 3D poker. Minimum withdrawal is $100.

Customer Support

Grand Eagle Casino offers 24/7 customer support via email, live chat, phone and fax. Its telephonic support is available as toll free in US, UK, Canada, France, Germany and Italy. The only language supported is English.

Grand Eagle Casino Progressive Jackpots

Below there is a list of the major progressive jackpots at Grand Eagle Casino as tracked by our system. The list includes, in addition to the real time amount, some basic statistics such as the winnings recorded (by our system), the average winnings and the jackpot data source ("Local" or "Pooled").

GameSoftware Source Amount Hits Avg. Win Jindex
Legends of Avalon Saucify Pooled $474,520.90 2 $102,236.46 10.0
Molten Moolah Saucify Pooled $111,562.32 6 $21,564.34 10.0
Dream Wheel Saucify Pooled $49,654.51 14 $56,587.64 8.8
Cash Flow Saucify Pooled $30,174.42 25 $15,804.46 10.0
Rocket Jacks Video Poker Saucify Pooled $6,237.15 20 $7,883.49 6.8
Data Accuracy (dot before software)
  • Good - Our system is recording data properly
  • Fair - Our system is recording data with some delays
  • Poor - Our system is recording data with strong delays or no data from source
Amount (colors)
  • Amount in red - Value above the average winnings
  • Amount in orange - Value close to the average winnings

What Players Say

1

Review

Overall

2.5
0% 100% 0%
User Avatar

Msesquire83 2 Reviews

2.5

I've been playing Grand Eagle for a couple months now (I play slots only), and I have mixed feelings about it.

I'm not sure if all locations (of players) have the same experience, so I'd like to note the I'm in the U.S.

Pros:
▪︎games have a decent return
▪︎Customer service has been excellent thus far, and I've had MANY interactions with them via phone, live chat, and email. I've never been unable to reach support at any time of day or night (phone and chat), and they've worked with me on a lot of questions I have and clarification on bonuses, t&c, etc.
▪︎ It apparently doesn't take much to become a VIP (VIP Executive Program, Hein), and they've assisted in verification issues I had been having, as well as daily emails with good promotions and the occasional individualized no deposit bonus too.
▪︎Loyalty points add up quickly, it's easy to move up in levels, and there are many different loyalty rewards offered (free spins, golf clubs, a saxophone lol)
▪︎Can immediately deposit - you don't have to wait for a lengthy authorization and validation process to be completed before you can deposit.
▪︎Much less convoluted verification process compared to many other casinos
▪︎ You can transfer cashable funds (no pending bonus) between Grand Eagle and their sister casino's (all owned by Genesys/Grand Prive Casinos) - Mandarin, Lucky Creek, Treasure Mile, and a few others, which is convenient. Unfortunate, loyalty points don't transfer.

Cons:
▪︎ There's no way to download the transaction statements, so if you want or need to audit your information (e.g., to determine if bonuses were played back to back and thus barred from withdrawal, to dispute any issues w the casino, etc.), you will be doing a lot of screenshots.
▪︎ Player's are unable to request that chat transcripts be emailed to them post-chat, and are difficult to screen print. Be prepared for even more screenshots.
▪︎ I have had significant issues with my verification process - it took weeks of sending emails where they claimed the attachments were always missing - and email is the only way to submit proofs, despite what their website says. However, customer support was phenomenal, and spent HOURS working on it with me (in chat, calls, and emails). They even brought in the VIP Program to assist.

My advice:

Make sure you thorough read and understand the T&C prior to doing ANYTHING. I know most people ignore them, but it's absolutely necessary here (as with every casino). There are definitely a few clauses that contradict themselves, but they're easily answered in chat.

Send in your verification information immediately upon signing up if you plan on ever withdrawing.

Make sure you understand what is considered a bonus and what isn't - they can be a little different than other casinos (for example, loyalty redemptions are counted as a free bonus instead of a deposit bonus).

I'm currently waiting on my first 2 withdrawals to be processed. I know know if it's always done for every withdrawal, but the finance department has to do a manual audit - they apparently don't have automatic auditing/accounting to track bonus v deposit funds - and approve my verification information before payout.

If my verification is finalized and I receive my withdrawals, I'll come back to change my review to ⭐⭐⭐⭐⭐

To write a review you have to

Login Register Or use Facebook account.

Newsletter

Tired to search every day for casino bonuses? Tired to see the word "expired" under every promotion? Do you are always looking for new online casinos? We have a solution. Subscribe to our newsletter and receive the latest casino bonuses, codes, exclusive deals, news and reviews directly in your mail.

Please, insert a valid email address.

Great! Successfully subscribed.

Ops! You're already subscribed.
We use cookies to ensure that we give you the best experience on FreeExtraChips. Read our privacy policy.Ok, Thanks!