The Virtual Casino

i come acrose thevirtualcasino from this site,and there was the no deposit bonus,i gladly registered to play,registered sucesfully claimed the bonus sucessfully.there was no problem.started playing ,played for hours and hours,i was lucky enough to fulfill the wager requirements,i completed the playthrough and was so happy that i did not wast my time playing for several hours.the moment i finished the playthrough i noticed that there was an amount of about $53 deducted automaticly from my balance,so i decide to contact the live support to enquire how comes my and were about the $53 dissapear.so the person i was chating with told me the system automaticly willdeduct the bonus that was redemed,so i understand were my $53 went.and i ask to confirm that my balance is withdrawable to the max cash out.and i was put on hold.after wasting all my time at this casino,supprisingly he come up and tell me sorry your country is not allowed to play the no deposit bonus which there was nothing like that before i claimed it,i went up with some argument with the chart,and below was what goes on on the chat..this is so dissapointing..can freeextrachips do any this about this.please reply .this was the chart.

Chat Transcript

info: A site operator will be with you momentarily.
info: Hi! Thank you for using our LiveChat Service. This is 'Mika'. Please verify your Email and Phone Number so that I can assist you.
satwi: ***** This email address is being protected from spambots. You need JavaScript enabled to view it.
satwi: s**** user name)
satwi: sorry user name satwi
satwi: 0********5
satwi: sorry i didnt notice the phone number question
Mika: Thank you, please hold while I am checking your account. Thank you for your patience.
Mika: Thank you for waiting, how may I help you today?
satwi: i redemed a couponed,and notice i have met the playthrough,i was having $153 on my account it automaticly reduced to £100.my balance was supposed to be $153 after making the last click to complet the playthrough,i cant understand what hapen.
satwi: can you just help to make it clear to me what goes wrong plz.
satwi: hope you understand my issue.//
Mika: one moment please
satwi: ok thanks.
Mika: Thank you for holding. I will be with you in a few moments.
satwi: ok i appriciate.
Mika: Please bear with me
satwi: i can understand .am waiting
Mika: on Reversal, that happen when you are playing with a free chip code, so when you complete the playthrough requirement, the system deducts itself to the maximum cash out, removing the rest of the money.
satwi: so i have now $99 in my account,is it withdrawable?
Mika: I am really sorry but at this moment your country is not allowed to play a non deposit bonus code
Mika: In this case
Mika: You are just playing for fun
Mika: I do suggest to fund the account and I can offer you great bonus code AMAZING320:
Mika: 320% BONUS
Mika: Slots, Keno, Bingo & Scratch Cards Only
Mika: No Playthrough
Mika: No Max Cash-Out
Mika: Redeem: AMAZING320
Mika: Deposit $50 or More
Mika: (Redeem Unlimited Times)
satwi: unitedkindom is not allow.
Mika: That is correct
Mika: Not allowed to redeem use of a non deposit bonus
satwi: but there was no such term when i redemed it and even on your aflict site were i get this promotion there was no such term.so why now when i have met the playthrough it has com that unitedkindom is not allowed to redem a no deposit bonus.
satwi: does your system not automaticly recorgnise that am from unitedkingdom?
satwi: can you please send me the link or were i can find the terms that unitedkingdom is not allowed to redem no deposit bonus.
satwi: if unitedkingdom is not allowed,then why did your system allowed me to redem the bonus,
Mika: One moment please
satwi: having playing for hours and hours,dissapointingly you are telling me this?
info: Your chat transcript will be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. at the end of your chat.
Mika: One more moment. I apologize for the wait.
satwi: ok but i hope you.
satwi: this is so dissapointing.
Mika: http://www.thevirtualcasino.com/rules.php
Mika: I am sorry for that
satwi: anyway i will report this to the aflict sit i get this promotion from,and i will not just acept this just like that after waisting all my time for several hours wasted at your casino.i will be in touch again.
satwi: thanks for your dissapointing news and thanks
Mika: I am sorry if you feel that way
Mika: More than welcome
Mika: Is there anything else that I can help you with?
satwi: by the way you was just offering me a no playthroug bonus and no max cash out
satwi: i can understand from your terms that unitedkingdom is not also allowed.why are you offering me that bonus
satwi: ???
Mika: You are not allowed to use
Mika: A non deposit bonus
Mika: However you can fund the account and use the deposit bonus code
satwi: do you want me to deposit and wast my time again if i win you will come and tell me uk is not allowed?
Mika: And once you won from your deposit you may request the withdrawal
Mika: However not from a free chips or non deposit bonus
satwi: but your terms says NO play no max uk not allowed.
satwi: anyway let me dont wast my time more than this regards about your casino bonuses.you just wasted my time.

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FeC's Staff